:root{--bg:#121218;--sidebar:#17171f;--surface:#1e1e28;--surface-2:#262632;--border:#2b2b38;--text:#ededf3;--text-dim:#9393a6;--text-faint:#63636f;--accent:#e8a33d;--accent-hover:#f2b457;--accent-ink:#1a1400;--success:#4fae82;--danger:#e2636b;--danger-bg:#2e1b1e;--ch-telegram:#4fa3dc;--ch-web:#9b8cf0;--ch-max:#35bfa0;--bot-accent:#4a90d9;--bot-bg:#16232e;--bot-border:#274361;--radius:10px;--font:"Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif}*{box-sizing:border-box}html,body,#root{height:100%}body{font-family:var(--font);background:var(--bg);color:var(--text);-webkit-font-smoothing:antialiased;margin:0}button,input{font-family:inherit;font-size:inherit;color:inherit}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.5}.login-screen{background:radial-gradient(ellipse 900px 500px at 50% -10%, #e8a33d1a, transparent), var(--bg);justify-content:center;align-items:center;min-height:100vh;padding:20px;display:flex}.login-card{background:var(--sidebar);border:1px solid var(--border);text-align:center;border-radius:16px;width:100%;max-width:360px;padding:36px 32px 32px}.login-mark{background:var(--surface);border-radius:50%;justify-content:center;align-items:center;width:56px;height:56px;margin-bottom:18px;display:inline-flex}.login-card h1{letter-spacing:-.01em;margin:0 0 4px;font-size:20px;font-weight:700}.login-sub{color:var(--text-dim);margin:0 0 28px;font-size:13.5px}.login-card form{text-align:left;flex-direction:column;gap:14px;display:flex}.login-card label{color:var(--text-dim);flex-direction:column;gap:6px;font-size:12.5px;display:flex}.login-card input{background:var(--surface);border:1px solid var(--border);color:var(--text);border-radius:8px;outline:none;padding:10px 12px;transition:border-color .15s}.login-card input:focus{border-color:var(--accent)}.login-card button[type=submit]{background:var(--accent);color:var(--accent-ink);border:none;border-radius:8px;margin-top:8px;padding:11px;font-size:14px;font-weight:600;transition:background .15s}.login-card button[type=submit]:hover:not(:disabled){background:var(--accent-hover)}.login-error{background:var(--danger-bg);color:var(--danger);border-radius:8px;padding:9px 11px;font-size:13px}.app-shell{grid-template-columns:340px 1fr;height:100vh;display:grid}.app-sidebar{background:var(--sidebar);border-right:1px solid var(--border);flex-direction:column;min-width:0;min-height:0;display:flex}.app-sidebar-header{border-bottom:1px solid var(--border);padding:20px 18px 14px}.app-title{letter-spacing:-.01em;font-size:16px;font-weight:700}.app-subtitle{color:var(--text-dim);margin-top:2px;font-size:12.5px}.token-stats{border-top:1px solid var(--border);padding:10px 16px 12px}.token-stats-title{color:var(--text-faint);text-transform:uppercase;letter-spacing:.04em;margin-bottom:8px;font-size:10.5px}.token-stats-grid{grid-template-columns:repeat(4,1fr);gap:6px;display:grid}.token-stats-item{background:var(--surface);border:1px solid var(--border);border-radius:8px;flex-direction:column;align-items:center;padding:6px 2px;display:flex}.token-stats-value{color:var(--text);font-size:13px;font-weight:600}.token-stats-label{color:var(--text-faint);margin-top:2px;font-size:9.5px}.app-sidebar-footer{border-top:1px solid var(--border);flex-direction:column;gap:10px;padding:12px 16px;display:flex}.app-sidebar-footer-row{justify-content:space-between;align-items:center;display:flex}.operator-badge{color:var(--text-dim);font-size:13px;font-weight:500}.shift-toggle{background:var(--surface);border:1px solid var(--border);color:var(--text-dim);cursor:pointer;border-radius:999px;align-self:flex-start;align-items:center;gap:7px;padding:5px 10px;font-size:12.5px;font-weight:500;display:flex}.shift-toggle:disabled{opacity:.6;cursor:default}.shift-toggle .shift-dot{background:var(--text-faint);border-radius:50%;width:7px;height:7px}.shift-toggle.shift-on{color:var(--success);border-color:var(--success)}.shift-toggle.shift-on .shift-dot{background:var(--success);box-shadow:0 0 0 3px #4fae822e}.btn-ghost{color:var(--text-faint);background:0 0;border:none;border-radius:6px;padding:4px 6px;font-size:12.5px}.btn-ghost:hover{color:var(--text-dim);background:var(--surface)}.ticket-list{flex-direction:column;flex:1;min-height:0;display:flex}.ticket-list-tabs{border-bottom:1px solid var(--border);gap:4px;padding:10px 12px;display:flex}.tab{color:var(--text-dim);background:0 0;border:none;border-radius:7px;flex:1;padding:7px 8px;font-size:12.5px;font-weight:500;transition:background .12s,color .12s}.tab:hover{background:var(--surface);color:var(--text)}.tab.active{background:var(--surface-2);color:var(--text)}.ticket-list-items{flex:1;padding:6px;overflow-y:auto}.ticket-list-empty{color:var(--text-faint);text-align:center;padding:24px 14px;font-size:13px}.ticket-item{text-align:left;background:0 0;border:none;border-radius:9px;width:100%;margin-bottom:2px;padding:10px;transition:background .12s;display:block}.ticket-item:hover{background:var(--surface)}.ticket-item.selected{background:var(--surface-2)}.ticket-item-top{align-items:center;gap:7px;margin-bottom:4px;display:flex}.ticket-item-name{text-overflow:ellipsis;white-space:nowrap;flex:1;min-width:0;font-size:13.5px;font-weight:600;overflow:hidden}.ticket-item-time{color:var(--text-faint);flex-shrink:0;font-size:11px}.ticket-item-preview{color:var(--text-dim);text-overflow:ellipsis;white-space:nowrap;padding-left:15px;font-size:12.5px;overflow:hidden}.channel-dot{border-radius:50%;flex-shrink:0;width:8px;height:8px;display:inline-block}.ch-telegram{background:var(--ch-telegram)}.ch-web{background:var(--ch-web)}.ch-max{background:var(--ch-max)}.app-main{flex-direction:column;min-width:0;min-height:0;display:flex}.ticket-view{flex-direction:column;flex:1;min-height:0;display:flex}.empty-state{color:var(--text-faint);justify-content:center;align-items:center}.empty-state-inner{text-align:center}.empty-state-inner p{margin:0}.empty-state-hint{color:var(--text-faint);font-size:13px;margin-top:4px!important}.ticket-view-header{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;padding:16px 24px;display:flex}.ticket-view-header-left{align-items:center;gap:10px;display:flex}.ticket-view-header-left .channel-dot{width:9px;height:9px}.ticket-view-name{font-size:14.5px;font-weight:600}.ticket-view-meta{color:var(--text-dim);margin-top:1px;font-size:12px}.ticket-view-header-actions{align-items:center;gap:8px;display:flex}.btn-primary{background:var(--accent);color:var(--accent-ink);border:none;border-radius:7px;padding:8px 14px;font-size:13px;font-weight:600}.btn-primary:hover:not(:disabled){background:var(--accent-hover)}.btn-secondary{background:var(--surface-2);color:var(--text);border:1px solid var(--border);border-radius:7px;padding:8px 14px;font-size:13px;font-weight:500}.btn-secondary:hover:not(:disabled){border-color:var(--text-faint)}.status-pill{color:var(--text-dim);background:var(--surface);border-radius:20px;padding:5px 12px;font-size:12px}.status-pill.closed{color:var(--success)}.ticket-view-messages{flex-direction:column;flex:1;gap:12px;padding:20px 24px;display:flex;overflow-y:auto}.msg{flex-direction:column;max-width:62%;display:flex}.msg-user,.msg-bot{align-self:flex-start}.msg-operator{align-self:flex-end}.msg-label{color:var(--text-faint);margin-bottom:3px;padding-left:2px;font-size:11px}.msg-bot .msg-label{color:var(--bot-accent)}.msg-bubble{white-space:pre-wrap;word-break:break-word;border-radius:12px;padding:9px 13px;font-size:13.5px;line-height:1.45}.msg-user .msg-bubble{background:var(--surface);border:1px solid var(--border);border-top-left-radius:3px}.msg-bot .msg-bubble{background:var(--bot-bg);border:1px solid var(--bot-border);border-top-left-radius:3px}.msg-operator .msg-bubble{background:var(--accent);color:var(--accent-ink);border-top-right-radius:3px}.msg-time{color:var(--text-faint);align-self:flex-end;margin-top:3px;padding:0 3px;font-size:10.5px}.msg-user .msg-time,.msg-bot .msg-time{align-self:flex-start}.ticket-view-error{background:var(--danger-bg);color:var(--danger);border-radius:8px;margin:0 24px 10px;padding:9px 12px;font-size:13px}.ticket-view-composer{border-top:1px solid var(--border);gap:10px;padding:16px 24px;display:flex}.ticket-view-composer input{background:var(--surface);border:1px solid var(--border);color:var(--text);border-radius:9px;outline:none;flex:1;padding:11px 14px;transition:border-color .15s}.ticket-view-composer input:focus{border-color:var(--accent)}.ticket-view-composer input::placeholder{color:var(--text-faint)}.ticket-view-composer button{background:var(--accent);color:var(--accent-ink);border:none;border-radius:9px;padding:0 20px;font-size:13.5px;font-weight:600}.ticket-view-composer button:hover:not(:disabled){background:var(--accent-hover)}.mobile-back-btn{display:none}@media (width<=860px){.app-shell{grid-template-columns:1fr}.app-shell.detail-open .app-sidebar,.app-shell:not(.detail-open) .app-main{display:none}.mobile-back-btn{color:var(--text-dim);background:0 0;border:none;align-items:center;margin-right:4px;padding:6px 8px 6px 0;font-size:13px;display:inline-flex}}.view-switch{gap:4px;padding:10px 14px 0;display:flex}.view-btn{border:1px solid var(--border);border-radius:var(--radius);color:var(--text-dim);cursor:pointer;background:0 0;flex:1;padding:8px 10px}.view-btn:hover{color:var(--text)}.view-btn-active{background:var(--surface-2);border-color:var(--accent);color:var(--text)}.analytics{flex-direction:column;gap:18px;height:100%;padding:22px 24px 40px;display:flex;overflow-y:auto}.analytics-head{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;display:flex}.analytics-error{background:var(--danger-bg);border:1px solid var(--danger);color:var(--danger);border-radius:var(--radius);padding:10px 14px}.analytics-empty{color:var(--text-dim);padding:28px 4px}.seg{gap:4px;display:flex}.seg-wrap{flex-wrap:wrap}.seg-btn{border:1px solid var(--border);color:var(--text-dim);cursor:pointer;white-space:nowrap;background:0 0;border-radius:999px;padding:7px 13px}.seg-btn:hover{color:var(--text)}.seg-btn-active{background:var(--accent);border-color:var(--accent);color:var(--accent-ink);font-weight:600}.metrics{grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:10px;display:grid}.metric{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:14px 16px}.metric-value{font-variant-numeric:tabular-nums;font-size:24px;font-weight:600}.metric-label{color:var(--text-dim);margin-top:3px;font-size:13px}.metric-bad .metric-value{color:var(--danger)}.metric-good .metric-value{color:var(--success)}.by-channel{flex-wrap:wrap;gap:6px;display:flex}.chip{background:var(--surface-2);color:var(--text-dim);white-space:nowrap;border-radius:999px;padding:3px 9px;font-size:12px;display:inline-block}.chip-quiet{background:var(--surface-2)}.chip-bad{background:var(--danger-bg);color:var(--danger)}.chip-warn{color:var(--accent);background:#2e2718}.chip-good{color:var(--success);background:#17291f}.dialog-count{color:var(--text-faint);font-size:13px}.dialog-list{flex-direction:column;gap:8px;margin:0;padding:0;list-style:none;display:flex}.dialog-row{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);cursor:pointer;padding:12px 14px}.dialog-row:hover{border-color:var(--accent)}.dialog-row-head{justify-content:space-between;align-items:baseline;gap:12px;display:flex}.dialog-q{font-weight:600}.dialog-time{color:var(--text-faint);white-space:nowrap;font-variant-numeric:tabular-nums;font-size:12px}.dialog-a{color:var(--text-dim);-webkit-line-clamp:2;-webkit-box-orient:vertical;margin:6px 0 9px;font-size:14px;display:-webkit-box;overflow:hidden}.dialog-tags{flex-wrap:wrap;gap:6px;display:flex}.dialog-modal{z-index:50;background:#0009;justify-content:center;align-items:center;padding:20px;display:flex;position:fixed;inset:0}.dialog-modal-body{background:var(--sidebar);border:1px solid var(--border);border-radius:14px;flex-direction:column;width:min(720px,100%);max-height:80vh;display:flex}.dialog-modal-head{border-bottom:1px solid var(--border);color:var(--text-dim);justify-content:space-between;align-items:center;gap:12px;padding:14px 16px;font-size:14px;display:flex}.dialog-modal-scroll{flex-direction:column;gap:14px;padding:16px;display:flex;overflow-y:auto}.dialog-pair{flex-direction:column;gap:6px;display:flex}.dialog-pair .msg{border-radius:var(--radius);max-width:85%;padding:9px 12px;font-size:14px}.dialog-pair .msg-user{background:var(--surface-2);align-self:flex-start}.dialog-pair .msg-bot{background:var(--bot-bg);border:1px solid var(--bot-border);align-self:flex-start}.dialog-pair .msg-label{color:var(--text-faint);margin-bottom:3px;font-size:11px}.dialog-pair .msg-bot .msg-label{color:var(--bot-accent)}@media (width<=720px){.analytics{padding:16px 14px 32px}}